Position Summary:

The Care Navigator is an ideal position for a proactive, self-motivated, positive individual who will work closely with an inter-professional care team to coordinate patient care and improve patient outcomes. Acting as the day-to-day primary engagement point for patients, the Care Navigator focuses on building and maintaining relationships with patients, community organizations, and care team members. This remote role helps patients utilize available resources while handling daily activities such as appointment scheduling, problem-solving, and patient education.

Note: This is a 100% remote position, but candidates must reside in Arizona and be available for occasional quarterly travel to Phoenix for team training and collaborative sessions.

Duties and Responsibilities

• Collaborate with the core functional care team to provide psychosocial interventions and case management services to a designated panel of patients.

• Provide indirect care support to medical providers through scheduling, documentation, and referrals.

• Manage referrals to specialists, labs, durable medical equipment (DME), and supplemental benefits.

• Interact with patients virtually via teleconference or telephone.

• Maintain clear channels of communication between care team members, patients, caregivers, and external health professionals.

• Organize and update medical records to ensure timely access to patient information.

• Answer incoming patient phone calls, troubleshoot issues, and involve care team members as necessary.

• Assist with the development and implementation of comprehensive care plans for the patient panel.

• Expand knowledge of community resources and guide patients through the procedures required to access them.

• Support interprofessional team processes, including gathering patient information and educating patients on the proper use of equipment and resources.

• Document all encounters accurately and in a timely manner.

• Attend quarterly in-person team meetings and training sessions in the Phoenix metro area.

• Maintain strict confidentiality regarding all sensitive patient information.

• Support continuous quality improvement efforts and adhere to all organization policies and procedures.

Requirements

• Must be a current resident of Arizona.

• At least three years of experience and/or education in health or social services. Medical Assistant (MA) certification is a required. 

• Ability and willingness to travel to Phoenix, AZ on a quarterly basis for required team trainings and meetings.

• Must be self-motivated, highly organized, and capable of performing work independently from a dedicated home office.

• Ability to develop and maintain inclusive, equitable relationships with patients, caregivers, and staff.

• Experience connecting patients with community resources from diverse backgrounds.

• Advanced customer service skills, including excellent oral and written communication capabilities.

• Comfort and proficiency in interacting with patients and care teams virtually and telephonically.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.