You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Care Advocate I is responsible for providing day-to-day support to members navigating the healthcare system. As a trusted resource, the Care Advocate I helps solve healthcare issues and guides members toward healthier living, all while reporting to an Operations Supervisor.

Key Responsibilities

• Provide personal and exceptional member experiences through calls and digital interactions.
• Maintain confidentiality and compliance with HIPAA regulations.
• Resolve member issues effectively and ensure understanding of the resolution.
• Guide members through the healthcare system for optimal engagement with providers.
• Act as an advocate with a Member Obsessed approach, creating value in each interaction.
• Document member interactions thoroughly and follow up on unresolved tasks.

Qualifications

• High school diploma / GED required, associate or bachelor's degree preferred.
• 3+ years of experience in customer service or a comparable industry.

Experience

• 3+ years in customer service or a related field.
• Experience with Microsoft Office products.

Skills

• Proficiency in Microsoft Office (Word, SharePoint, PowerPoint).
• Ability to communicate effectively through various channels.
• Empathy and professionalism in challenging situations.
• Strong critical thinking skills and independence in task execution.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Please note, due to legal and compliance reasons, we do not disclose specific company identities or locations.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients