Pharmacy Technician – Reconciliation
Position Summary
We are seeking a detail-oriented and patient-focused Pharmacy Technician to join our remote clinical pharmacy support team. This role will support health plan-sponsored pharmacy and medication management programs by engaging directly with patients, providers, pharmacies, and healthcare teams.
The ideal candidate will have strong communication and organizational skills, a solid understanding of medications and pharmacy processes, and experience supporting patients in a clinical, pharmacy, health plan, or healthcare environment.
Key Responsibilities
- Connect with patients by phone to provide support for health plan-sponsored pharmacy and medication management programs.
- Gather relevant patient and provider information to support clinical services and interventions.
- Identify medication- or health-related concerns and appropriately escalate clinical matters to pharmacists.
- Coordinate with patients, providers, pharmacies, hospitals, and clinics to obtain information and resolve outstanding needs.
- Respond to inbound calls and inquiries from patients, providers, and pharmacy teams in a professional, timely, and compassionate manner.
- Maintain accurate and detailed documentation within internal pharmacy, EMR, and clinical systems.
- Schedule patients for telephone and virtual appointments with clinical pharmacists.
- Assist with referrals, authorizations, and related administrative processes as needed.
- Support medication management, medication history, reconciliation, and adherence-related activities as applicable.
- Participate in team meetings, quality initiatives, and workflow improvement projects.
- Support additional pharmacy operations and special projects as assigned.
Required Qualifications
- Active state Pharmacy Technician registration or license, as applicable.
- National Pharmacy Technician certification through PTCB or ExCPT highly preferred.
- Familiarity with common medical terminology and brand/generic medication names.
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong computer skills and the ability to work comfortably across multiple technology platforms.
- Ability to work effectively both independently and as part of a collaborative team.
- Availability to work a full-time, 40-hour workweek.
Preferred Experience
- Experience working with electronic medical records (EMR), electronic health records (EHR), or healthcare documentation systems.
- Experience in ambulatory care, medication management, medication therapy management (MTM), medication reconciliation, or medication history collection.
- Experience supporting medication adherence programs or conducting patient outreach.
- Experience working in a high-volume healthcare, pharmacy, health plan, or PBM environment.
- Experience communicating with patients, providers, pharmacies, and clinical teams.
- Bilingual skills are a plus.
Schedule
- Full-time, Monday–Friday
- Operating hours are between 6:00 AM and 6:00 PM Pacific Time.
- Flexibility to work varying shifts within operating hours is preferred.
- Up to two rotating Saturday shifts per month may be required.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
