You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Service Representative to join their team. This cross-functional role is critical in supporting various aspects of Patient Access, with a strong focus on scheduling for clinics, specialty, and primary care. The role includes managing patient scheduling, registration, referrals, and maintaining professionalism while handling a high volume of calls and appointments.

Key Responsibilities

• Schedule appointments for specialty and primary care clinics, predominantly through phone-based interactions.
• Perform pre-registration and/or emergency department/outpatient registration duties, which may involve face-to-face interactions.
• Coordinate referrals as needed, although this is not a specific requirement.
• Manage a high volume of calls and appointments (approximately 30-40 per day) while maintaining a professional demeanor and providing excellent customer service.
• Complete a 4-week training program, including 2 weeks of formal training and 2 weeks of supervised on-the-floor training.

Qualifications

• 2+ years of professional experience in patient services or patient access, with a strong preference for healthcare experience.
• Proven customer service experience, preferably in a call center or physician's office.
• Excellent speaking and communication skills with a clear and professional phone demeanor.
• Strong critical thinking skills and ability to handle fast-paced environments and high call volumes.

Experience

2+ years of professional experience in patient services or patient access, with healthcare experience highly preferred.

Skills

• Technical proficiency in customer service settings.
• Strong communication, critical thinking, and customer service skills.

Additional Requirements

• Ability to work standard business hours (8 AM to 5 PM) with potential flexibility for a mid-shift (10 AM to 7 PM) for the emergency department schedule.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.