You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Customer Service Specialist with a focus on revenue cycle management for a phone-based, high-volume call center role. The primary responsibility of this position is to support patients by handling continuous inbound calls, managing accounts, resolving issues, and connecting patients with financial resources.

Key Responsibilities

• Serve as the primary point of contact for inbound patient phone calls.
• Manage accounts, answer balance inquiries, research billing concerns, post payments, and set up policy-compliant payment plans.
• Use critical thinking and problem-solving skills to resolve patient account issues independently and with internal teams.
• Connect patients with financial counseling and charity screening resources.
• Meet established customer service and collection targets.

Qualifications

• Proficiency in computer navigation, experience with DOS-based systems, and web applications such as Microsoft Teams and Outlook.
• Strong communication skills, a polite phone demeanor, and a customer service mindset.
• Comfort working in a high-volume call center environment with 7.5 hours of continuous daily phone time.
• Background in medical revenue cycle operations or as a Member Service Representative for major health plans (e.g., Blue Cross, Humana).
• Demonstrated job longevity and stability across past employment.
• Ability to work effectively in a remote environment.

Experience

• Experience in medical revenue cycle operations or with major health plans.
• Strong understanding of healthcare insurance claims, EOBs, payment plans, and co/primary insurances.
• Prior revenue cycle call center or high-volume phone-based customer service experience is strongly preferred.

Skills

• Computer navigation proficiency, high typing accuracy.
• Strong customer service mindset, polite phone demeanor, patience with callers.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.