You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Care Navigator who will perform as a Home and Community-Based Care Alternatives (HCBA) department generalist and act as the first point of contact. The role involves independently performing assigned duties, interacting with various levels within and outside the organization to exchange information and addressing issues within the scope of the role.

Responsibilities / Job Duties

• Acts as the initial point of contact for all department calls and triages appropriately.
• Provides administrative support for non–PACE care coordination functions, including printing, faxing, and scanning participant documents.
• Orders office supplies for HCBA.
• Manages the ordering and installation of the emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to the correct recipient.
• Sends clinical information as directed and forwards incoming calls or arranges call appointments as needed.
• Arranges for discharge transport, follow-up appointments internally and externally, along with associated transport.
• Interfaces with Skilled Nursing Facilities (SNF) regarding transfer paperwork and takes appropriate actions.
• Open to best practice model suggestions and complies with department standards of care, practice, and quality improvement initiatives.
• Documents participant concerns and facilitates satisfactory resolutions.
• Interfaces with participants for data collection, scheduling, and care coordination needs.

Minimum Education and Experience Qualification Requirements

Education

• Associate degree preferred.

Qualifications

• 3+ years of strong administrative and organizational skills, capable of effectively managing multiple priorities in a fast-paced environment.
• Demonstrated excellent customer service and oral communication skills.
• Basic knowledge of PCs and related software.
• Health plan experience with member coordination/communication and clerical management experience preferred.

Experience

• 3-5 years of progressively responsible experience related to health plan operations.

Schedule / Shift

Monday - Friday 8:30-5 with 30 minutes for lunch

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.