You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a PSR Specialist responsible for managing a balanced workflow alternating between front-office coordination and back-office medical assistant support based on daily patient volume. This position involves handling high-volume patient coordination, overseeing patient administration, and providing diagnostic and care coordination.

Responsibilities / Job Duties

• Dual Operational & Clinical Execution: Manage a balanced (50/50) workflow alternating between front-office coordination and back-office medical assistant support based on daily patient volume.
• High-Volume Patient Coordination: Serve as a primary intake and phone coordinator within a fast-paced, high-volume environment, handling 10 to 50 inbound/outbound calls per shift.
• Concierge Patient Administration: Oversee streamlined membership/patient check-in and check-out workflows, guest pass/membership verifications, and patient paperwork completion without traditional insurance billing friction.
• Diagnostic & Care Coordination: Act as a central point of contact for patient diagnostic services, scheduling imaging, coordinating lab requests, and liaising between clinical staff and patients.
• Clinical Ancillary Support: Provide back-office clinical support including patient rooming, gathering vital signs, and handling/processing blood specimens drawn by clinical nursing staff.
• Interdisciplinary Team Collaboration: Partner closely on-site on each shift alongside attending physicians, registered nurses, radiologic technologists, and administrative personnel.

Minimum Education and Experience Qualification Requirements

Certifications

• Active National Medical Assistant Certification (e.g., CCMA/NHA, RMA, or CMA) and active BLS certification required upon hire (no pending graduates or exams).

Qualifications

• Minimum 1–2+ years of hands-on experience within a high-volume outpatient healthcare, hospital, or urgent care environment.
• Demonstrated proficiency in both front-desk coordination (scheduling, multi-line phone management, patient intake) and clinical medical assisting (rooming, lab processing, vitals).
• Experience operating in call-center-like or high-call-volume medical reception environments (handling 20+ calls/shift).

Skills

• Hybrid Administrative & Clinical Competency.
• High Phone Volume Aptitude.

Schedule / Shift

Per Diem: 9a-5p, Rotating Weekends - 2 to 4 shifts a month

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an industry leader dedicated to serving qualified professionals by providing opportunities in various healthcare fields while ensuring compliance with industry standards and regulations. Please note that the company promotes a diverse work environment and encourages individuals of all backgrounds to apply for this job.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.