You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a skilled Care Advocate responsible for engaging with members to provide exceptional customer service, manage appointments, and ensure access to care. You will be integral in delivering personalized recommendations and collaborating with cross-functional teams to optimize the member experience.

Key Responsibilities

• Prioritize tasks and manage a schedule to conduct introductory video appointments with members.
• Assist members by answering questions about our product and providing personalized recommendations.
• Navigate member networks to ensure access to care and investigate available support.
• Coordinate with team members to provide immediate access to care and follow-up.
• Provide educational resources related to program needs and deliver necessary materials.
• Collaborate with cross-functional departments to enhance care delivery and customer support.
• Identify referral needs and collaborate with providers.
• Address members' social determinants of health needs.

Qualifications

• A background in allied health, human services, or healthcare.
• 1-2+ years of direct patient care experience.
• Strong problem-solving skills and ability to work in a remote/startup environment.
• Effective communication skills, both written and verbal, and a passion for positive member experiences.
• Experience achieving key performance indicators related to engagement and productivity.
• Proficiency in navigating new technologies and systems remotely.
• Certification or licensure in a healthcare-related field is preferred.

Skills

• Experience in family planning and maternal-child health areas is preferred.
• Comfortable with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This job requires compliance with all pertinent state and federal mandates regarding equal employment opportunities and affirmative action.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.