You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Customer Service Representative to act as the first point of contact for all membership-related inquiries, providing outstanding service to customers. Responsibilities include handling queries on benefits, eligibility, claims, and troubleshooting issues to ensure customer satisfaction. The role requires an individual who is customer-focused, detail-oriented, and results-driven.
Key Responsibilities
- Handling 40-50 inbound calls per day regarding plan benefits, ID card status requests, mailed materials, and plan comparisons.
- Managing minimal outbound calls, primarily routed through Team Leads unless resolving provider billing issues.
- Participating in system testing by entering data across the old system and new core replacement system.
Qualifications
- High school diploma or equivalent required.
- 1-year customer service in medical/healthcare experience with direct interactions with customers.
- Ability to maintain composure in a fast-paced, high-volume call environment.
- Bilingual skills are a plus.
- Experience with health plans or Medicare Advantage is preferred.
Skills
- Strong customer service skills.
- Excellent communication and teamwork capabilities.
- Flexibility and adaptability to change.
Additional Requirements
Schedule flexibility after training (6 weeks). Available Monday through Friday with shift timings likely from 8 AM to 5 PM or 9 AM to 6 PM.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Medix abides by all applicable federal, state, and local laws with regards to the employment of qualified individuals with disabilities and provides reasonable accommodation to assist individuals in obtaining employment with Medix. This policy applies to all employees and job applicants (temporary staffing and placement) at all locations.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
