You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an Intake Manager who will serve as the first point of contact for individuals injured on the job and their supervisors. The primary responsibility is to guide them through the initial workers' compensation claims intake process. This role requires handling inbound calls, gathering detailed and sensitive information, and accurately entering claim data into internal systems. Candidates must maintain professionalism and efficiency while being empathetic and calm under pressure.

Key Responsibilities

• Handle 25-50 inbound workers’ compensation calls per day, with some outbound calls for follow-up.
• Gather and document claim details accurately in systems.
• Support injured workers and supervisors with intake questions.
• Maintain strong adherence to scripts, procedures, and compliance requirements.
• Meet call center performance metrics including handle time, quality, and productivity.

Qualifications

• Bilingual: 100% Fluent in English and Spanish (reading, writing, speaking - 90% or higher on SHL Spanish Assessment).
• HIPAA compliant workspace at home (no distractions, kids at home, etc.).
• Ability to navigate multiple systems and dual monitors efficiently (90% or higher on SHL Computer Literacy Assessment).
• Strong computer proficiency and ability to multitask across platforms.

Experience

• 2+ years experience in call center environments (preferred healthcare insurance, benefits, or related fields).

Skills

• Strong communication skills and empathy.
• Technical proficiency with computer systems and multitasking capabilities.
• Knowledge of claims intake processes and experience with high-volume inbound calls is preferred.
• Background in banking, healthcare insurance, or benefits administration.

Additional Requirements

• No time off permitted during the first 3 weeks of training.
• Must physically pick up and return equipment in person with standard security deposit requirements.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients