Are you passionate about helping patients navigate the complex world of healthcare coverage? We are looking for a dedicated and empathetic Patient Insurance Advocate to serve as a vital liaison between our patients, clinical staff, billing teams, and executive leadership.
In this role, you will empower patients with long-term, chronic health conditions to understand their coverage options, overcome financial barriers, and secure the care they need. If you have a background in medical insurance counseling and a heart for patient advocacy, we want you on our team!
Position Details at a Glance
Compensation: $21.00 - $23.00 per hour
Schedule: Monday – Friday, 8:00 AM - 5:00 PM (MST)
Location: Remote (Can sit in any state, but must work MST hours)
Overtime: Occasionally available/needed
What You Will Do
Patient Support & Insurance Counseling
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Empower Patients: Assist Medicare patients in understanding their Chronic Special Needs Plan (C-SNP), Medicare, and Medicare Advantage options so they can secure their preferred coverage.
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Resolve Barriers: Investigate, address, or escalate complex coverage barriers and insurance concerns to ensure prompt, effective resolutions.
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Provide High-Touch Service: Deliver exceptional customer service, identifying changing financial needs and answering questions for patients managing chronic conditions.
Cross-Functional Collaboration
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Build Relationships: Act as the primary liaison connecting patients, facility teammates, central billing, and corporate offices.
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Partner with Clinical Teams: Work closely with Social Workers and other clinic staff to review patient lists, identify potential coverage issues proactively, and integrate insurance navigation strategies into daily workflows.
Reporting & Operations
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Track & Analyze Data: Manage internal tracking tools, evaluate trends alongside operational leadership, and prepare monthly analytical summaries on patient advocacy metrics.
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Portfolio Management: Compile monthly operational reviews on your assigned patient portfolio to ensure educational outreach and operational performance targets are met.
Mentorship & Team Support
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Foster Growth: Support team onboarding and professional development through peer mentoring and shadowing new hires.
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Contribute to Initiatives: Participate in special projects, attend team meetings, and help drive Insurance Management Team initiatives forward.
What You Bring to the Table
Required Skills & Qualifications
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High School Diploma.
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Demonstrable experience navigating Medicare programs, Medicare Advantage plans, and Chronic Special Needs Plans (C-SNP).
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Strong background in patient advocacy, medical insurance counseling, or healthcare financial coordination in a clinical or outpatient setting.
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Exceptional customer service and communication skills tailored to patients navigating long-term health challenges.
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Proven ability to track, analyze, and present operational data and portfolio metrics to leadership.
Preferred Skills (A Plus!)
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Professional background in specialized chronic care management (e.g., Nephrology or ESRD care).
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Experience collaborating directly with clinical Social Workers and multidisciplinary care teams.
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A history of mentoring, training, or onboarding colleagues on department procedures and best practices.
Ready to make a meaningful impact in patients' lives? Apply today to join a collaborative team where your expertise will truly make a difference!
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
