Job Description

The Community Health Worker (CHW) serves as a bridge between individuals, healthcare providers, and community resources to improve access to care and promote positive health outcomes. This role provides outreach, health education, care coordination, resource navigation, and advocacy to help individuals overcome barriers to healthcare and social services. The Community Health Worker works closely with interdisciplinary teams to support individuals through personalized, community-based care.

Responsibilities/ Job Duties: 

• Conduct community outreach to educate individuals and families about available healthcare programs, preventive services, and community resources.
• Promote health and wellness through one-on-one education, community engagement, and outreach initiatives.
• Assist individuals in navigating healthcare systems and accessing medical, behavioral health, and social service resources.
• Support enrollment into healthcare and community-based programs as appropriate.
• Manage an assigned caseload while coordinating referrals and ensuring timely follow-up.
• Connect clients with resources including healthcare, housing, transportation, food assistance, financial support, and other community services.
• Build trusting relationships by providing ongoing support, advocacy, and encouragement to individuals with complex health and social needs.
• Conduct home visits and community-based visits to assess client needs, identify barriers to care, and provide health education.
• Utilize motivational interviewing and other engagement techniques to encourage healthy behaviors and self-management.
• Collaborate with healthcare providers, case managers, social workers, and interdisciplinary teams to coordinate comprehensive care.
• Maintain accurate, timely, and confidential documentation of client interactions, assessments, referrals, and outcomes.
• Collect and report program data in accordance with organizational policies and regulatory requirements.
• Participate in team meetings, case conferences, and care planning discussions.
• Maintain knowledge of community resources, healthcare programs, and available support services to effectively assist clients.

Minimum Education and Experience Qualification Requirements: 

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Social Work, Psychology, Public Health, Sociology, Human Services, or a related field preferred.
• Minimum of 2 years of experience in community health, outreach, case management, care coordination, or a related healthcare or social services setting.
• Experience conducting community outreach and connecting individuals to healthcare or social service programs preferred.
• Bilingual in English and Spanish.
• Community Health Worker (CHW) certification preferred but not required.

Schedule/ Shift: Mon-Fri: 8:00am - 05:00pm

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.