You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a highly skilled Director of Operations to oversee the daily administration and operation activities, ensuring operational efficiency and effectiveness. This role requires someone adept at managing benefits plans, IT systems, member services, and facilities management, while providing strong leadership and strategic direction.

Responsibilities / Job Duties

• Plan Administration: Establishes, monitors, and takes action on day-to-day operations to ensure efficiency and integrity.
• Information Technology: Coordinates with IT providers to ensure optimal systems and technology are in place for administrative operations.
• Member & Employer Services/Outreach: Enhances member and employer satisfaction by optimizing support services, handling complaints, and ensuring compliance in communications.
• Facilities and Property Management: Oversees vendor services, compliance with regulations, and maintenance of facilities.
• Leadership: Recruits and manages the team, providing guidance and feedback.
• Coordinates Board of Trustee Meetings: Organizes meetings, develops agendas, and manages deliverables.
• Contributes to strategic, operational, and administrative goal development with external partners.
• Travel may be required from time to time.

Minimum Education and Experience Qualification Requirements

Education

• Bachelor’s degree in healthcare administration, business, operations, or related field, or equivalent work experience.

Qualifications

• 3-5+ years of experience in a health plan or employee benefit call center in a managerial role.
• Strong business acumen and analytics skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams).
• Strongly prefer experience in project management, facilities and property management, and in handling benefit plans and regulations.
• Prefer advanced experience in Board-level activities and information technology systems management.

Schedule / Shift

Monday to Friday (9:00 AM - 5:30 PM PST), hybrid - 3 days onsite, 2 days work-from-home (subject to business needs).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This role complies with all applicable federal, state, and local laws. Suitable candidates will be considered for the job without regard to race, color, religion, gender, national origin, age, disability, or other protected status where otherwise permissible under applicable laws.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients