Triage Desk Registered Nurse (RN) – Family Medicine
Houston, TX (77014) | $40/hour | Contract (Temporary)
Monday–Friday, 8:00 AM – 5:00 PM

A leading physician group in Houston is seeking a skilled and patient-focused Triage Desk Registered Nurse (RN) to support its Family Medicine team on a temporary contract basis. This role is primarily administrative and focused on clinical coordination, serving as a key point of contact between patients and providers. The Desk RN will triage patient concerns, review charts, manage communications, and ensure continuity of care through efficient coordination and documentation.

Position Overview
This role is ideal for an RN who thrives in a fast-paced outpatient setting and enjoys patient interaction, critical thinking, and care coordination. You will play a key role in supporting providers and ensuring patients receive timely guidance and follow-up care.

Key Responsibilities

• Review daily provider schedules and patient charts
• Answer and triage patient phone calls and portal messages
• Assess adult and family medicine symptoms and determine next steps using established protocols
• Communicate patient concerns to providers and relay care instructions to patients
• Review lab and imaging results and flag abnormalities for provider review
• Document all calls, messages, and coordination activities in Epic EMR
• Coordinate referrals, prior authorizations, and follow-up appointments
• Provide patient education (medications, chronic conditions, preventive care, red flags) via phone or portal
• Collaborate with providers and clinic staff to support efficient patient flow
• Complete administrative and care coordination tasks related to patient management

Required Qualifications

• Active Registered Nurse (RN) license in the state of Texas
• Bachelor of Science in Nursing (BSN)
• Previous RN experience (clinic, triage, or ambulatory setting preferred)
• Proficiency with Epic EMR
• Strong communication, critical thinking, and organizational skills
• Active BLS certification

Additional Details

• Pay: $40/hour
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Location: Houston, TX (77014) – fully onsite
• Employment Type: Contract (Temporary)
• Dress Code: Solid color scrubs

If you’re a detail-oriented RN who enjoys coordinating care and supporting patients in a collaborative clinical environment, we’d love to connect with you!

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.