You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

URGENT 

Job Summary

Our client is seeking a Temperature Taker who will be responsible for handling high call volumes and providing support to union members regarding their Individual Retirement Account (IRA) inquiries. The role involves assisting members with understanding their account details and options, including withdrawal and rollover procedures.

Key Responsibilities

• Handle high call volumes, with an expectation of around 15 minutes per call for new hires and 9 minutes for experienced associates.
• Participate in weekly coaching sessions and team meetings to identify areas for improvement and receive updates.
• Ensure a 100% call acceptance rate and maintain quality expectations set at 90%.
• Guide union members through IRA-related inquiries, focusing on helping them understand their account and available options.
• Manage a busy workload, particularly during the first 30 days when members decide on their accounts.

Qualifications

• Stable work experience and tenure.
• Experience in healthcare or health plan member services, participant services, or a high volume call center environment.
• A reliable and professional remote work environment.

Skills

• Healthcare/health plan member services experience.
• Experience in benefits administration or introductory tech support.
• Bilingual (Spanish) is preferred.
• Basic mathematical knowledge is suggested.

Additional Requirements

Must be available for shifts between 9:30am-6pm EST Monday-Friday (8:30am-5pm Central).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our organization is an equal opportunity employer and does not discriminate against employees or job applicants on any legally recognized basis. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or protected veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients