You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Licensed Insurance Agent committed to providing an exceptional customer experience. The primary responsibilities include addressing inquiries from members and providers, proactively serving members, and ensuring clear and precise communication regarding claims and benefits by utilizing designated internal platforms. The ideal candidate will embody empathy, active listening, and a commitment to our CARE service model.

Key Responsibilities

• Go above and beyond to provide a seamless experience for members and providers.
• Respond professionally to member and provider inquiries via inbound calls or emails.
• Proactively serve members through outbound communications.
• Resolve inquiries by asking probing questions and making appropriate recommendations.
• Accurately communicate claims and benefits information using internal platforms.
• Demonstrate empathy and active listening in all interactions.
• Document all interactions clearly and professionally in our CRM platform.
• Collaborate with third-party entities and internal departments.
• Maintain a structured work schedule, with flexibility for overtime during peak seasons (January - March).

Qualifications

• A passion for helping people, coupled with a successful track record in solving complex issues.
• Strong written and verbal communication skills, with the ability to effectively summarize information.
• Excellent reliability and adherence to a structured schedule.
• Strong attention to detail and organizational skills.
• Experience with data entry and updating electronic systems.
• Proficient computer navigation, including use of multiple systems and typing skills.
• Ability to work independently and effectively communicate with a variety of individuals.
• Quick learning ability with a commitment to following processes accurately and timely.
• Proven ability to thrive in a dynamic, evolving environment.

Additional Requirements

• Complete 4 weeks of training.
• Commit to a 40-hour per week schedule with flexibility during peak seasons.
• Maintain strict attendance policies during training and employment with minimal absenteeism.

Skills

• Technical skills, such as proficiency in Microsoft Office or Google Suite.
• Soft skills, such as active listening, empathy, and creative problem-solving.

Required Employment / Compliance Language

Please note that this position requires compliance with certain health licenses and ICRA experience is preferred.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients