You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Support Specialist to serve as the frontline support resource for patients using an innovative medical device that helps improve medication management and health outcomes. This role will support patients through device onboarding, education, troubleshooting, and ongoing engagement to ensure they feel confident and supported throughout their healthcare journey.

This is an exciting opportunity to join a growing healthcare technology startup where you will have the ability to make a direct impact on the patient experience while collaborating with cross-functional teams.

Key Responsibilities

• Provide compassionate patient support through phone and chat interactions, answering questions and assisting with device onboarding, training, and troubleshooting.
• Educate patients on how to properly use the medical device and explain how it supports their prescribed medication therapy and overall health outcomes.
• Conduct patient intake conversations and document accurate information, including patient feedback, questions, and support needs.
• Troubleshoot basic device and technology issues while escalating more complex concerns to the appropriate teams.
• Maintain detailed documentation of patient interactions, service requests, and case notes to support continuity of care.
• Advocate for the patient experience by identifying trends, sharing feedback, and partnering with internal teams on process improvements.
• Collaborate with healthcare providers and internal teams to ensure patients receive timely and effective support.
• Support company growth by contributing to new initiatives, improving processes, and adapting to a fast-paced startup environment.

Skills

• Strong customer service and communication skills with the ability to build trust and show empathy with patients.
• Excellent attention to detail and ability to accurately document patient interactions.
• Strong problem-solving skills with the ability to remain calm and resourceful when assisting patients.
• Comfortable learning new technology and troubleshooting basic hardware/software issues.
• Ability to work independently while also collaborating with a team.
• Knowledge of healthcare, pharmacy, medical devices, or patient support programs preferred.

Preferred Qualifications

• 1+ years of experience in a patient-facing, customer service, healthcare, pharmacy, medical device, or call center environment.
• Experience supporting patients with chronic conditions or complex healthcare journeys is a plus.
• Familiarity with CRM systems, call center platforms, or electronic documentation systems preferred.
• Bilingual Spanish is a plus but not required.

Schedule: Monday to Friday, 10:00 am - 6:30 pm with a 30-minute lunch break.
Location: This role is primarily onsite due to the collaborative startup environment, with occasional flexibility for remote work as needed.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic as established by law.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients