Healthcare Credit Balance Specialist (Contract)
Location: McKinney, TX (100% On-Site)
Position Type: 4-Month Contract (End-of-Year Initiative)
Pay Range: $24.00 – $28.00 / hour (based on experience)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Flexible start time as early as 7:30 AM; 40 hours/week)
About the Role
We are seeking an experienced Healthcare Credit Balance Specialist to lead a targeted 4-month revenue cycle cleanup initiative.
In this role, approximately 80% of your time will be focused on credit balance resolution and 20% on targeted Accounts Receivable (AR) follow-up to facilitate credit cleanup. This project is dedicated purely to research, account reconciliation, and balance resolution—no denial or appeal processing is required.
Equipment will be provided by the client upon start.
Key Responsibilities
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Credit Balance Cleanup: Research and resolve healthcare credit balances by identifying root causes and determining accurate resolutions (adjustments, refunds, or corrections).
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Account Analysis: Review remittance advices (ERAs/EOBs), payment histories, payer activity, and transaction logs to ensure proper adjustments are made.
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Portal Navigation: Utilize payer portals and healthcare billing systems daily to retrieve account details and resolve complex discrepancies.
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Targeted AR Follow-Up: Perform accounts receivable follow-up when necessary to facilitate credit balance resolution.
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Documentation & Quality: Maintain accurate, detailed records of research, findings, and resolutions while working independently to meet daily quality and productivity targets.
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Professional Communication: Collaborate professionally with internal departments and insurance payers regarding account issues.
Required Qualifications
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Experience: 3–5+ years of healthcare revenue cycle experience required.
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Credit Balance Expertise: Strong, proven background in healthcare credit balance resolution and accounts receivable (AR).
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Research Skills: Ability to deep-dive into complex accounts, identify the root cause of discrepancies, and independently apply correct resolutions.
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Technical Proficiency: Comfortable navigating multiple payer portals and healthcare billing systems.
Preferred Qualifications (Pluses)
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Experience with Waystar strongly preferred.
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Experience with KanTime is a plus.
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Background in Home Health or Home Care revenue cycle is preferred, but not required.
Soft Skills & Attributes
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Strong analytical, problem-solving, and organizational skills.
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Excellent written and verbal communication skills.
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Self-motivated and capable of working independently with minimal supervision.
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Quick learner who can adapt rapidly to established client workflows.
Why Apply?
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Focused Scope: Clear project goals centered entirely on credit balance resolution—no claim denials or appeals handling.
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Streamlined Process: Fast-track hiring process with a single interview with the hiring manager.
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Equipment Provided: All required computer equipment is provided.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
