You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Pharmacy Technician/Patient Care Advocate who will act as a liaison to ensure optimal patient satisfaction, coordinate with healthcare providers, and support patients in navigating their healthcare needs.

Shift: Monday - Friday 10:00am-7:00pm | ONSITE

Duties:

• Manage a caseload of members, providing timely, compassionate support throughout the medication access process.
• Conduct outreach to members, pharmacies, provider offices, and healthcare partners to coordinate prescriptions and resolve access barriers.
• Educate members on patient advocacy, medication savings, and affordability programs.
• Assist with Patient Assistance Programs (PAPs), Copay Assistance, Specialty Pharmacy Enhanced Care Management (ECMP), and international medication savings programs.
• Resolve insurance rejections, prescription processing issues, and other medication access barriers.
• Coordinate with provider offices to obtain prescriptions, prior authorizations, and required documentation.
• Maintain accurate documentation of member interactions, case updates, outreach, and next steps.
• Collaborate with Pharmacy, Clinical, Client Success, Quality, and Operations teams to resolve member issues.
• Identify and escalate complex or high-impact cases appropriately.
• Communicate member feedback, trends, and workflow challenges to support process improvement.
• Maintain HIPAA compliance and adhere to company policies and healthcare regulations.

Qualifications

• Must be a Registered Pharmacy Technician in the state of Texas and be a nationally certified (NHA/PTCB)
• Proficiency in patient care processes and healthcare management systems.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients