You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Service Coordinator to deliver exceptional customer service at a physician's office. The primary responsibilities include patient reception, registration, scheduling, and ensuring smooth clinic operations while using the Epic EMR system.

Key Responsibilities

• Patient Reception & Registration: Provide concierge-level service by managing patient check-ins and phone inquiries.
• Safety Intake & Scripted Screening: Conduct protocol-driven intake scripts to ensure patient safety and accuracy in medical specifications.
• Patient Scheduling: Schedule and manage approximately 10 to 15 new patient appointments daily.
• Front-End Revenue Collection: Collect co-pays and manage financial documentation during patient check-ins.
• Clinic Coverage & Operations: Work alternating shifts and occasionally support neighboring clinic sites.

Qualifications

• At least 0.5 years of front desk/outpatient healthcare experience.
• 0.5+ years of dedicated customer service experience.
• Exceptional verbal communication and phone etiquette.
• Acute attention to detail for patient intake and data entry.
• Preferred: Epic EMR experience and specialized imaging/MRI front desk experience.

Skills

• Technical: Epic EMR system proficiency.
• Soft Skills: Communication, empathy, and professionalism.

Additional Requirements

• Alternating weekly shifts to support clinic operations.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Disclaimer: Medix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination based on any protected characteristic.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.