Back Office Clinical Operations Manager – Laguna Woods, CA
Position Overview
The Back Office Clinical Operations Manager leads clinical staff and daily back-office operations across six orthopedic clinic locations. This role is responsible for staff scheduling, cross-location personnel deployment, inventory management (medical supplies, DME, and specialized kits), surgical coordination clearance, hands-on clinical support, and direct management of over 30 clinical support staff.
The ideal candidate will possess a strong, confident presence with the resilience needed to manage medical assistants, collaborate directly with physicians, and drive operational efficiency in a dynamic, fast-paced environment.
Responsibilities
- Staff Scheduling & Float Management: Build and publish daily clinic schedules; allocate Medical Assistants (MAs) to maintain 1:1 or 1:2 provider ratios; coordinate float rotations for Ortho and X-Ray Techs across all sites.
- Direct Team Leadership & Hiring: Lead, onboard, and retain 30+ back-office staff (MAs, X-ray Techs, Ortho Techs, Scribes); partner on hiring initiatives; process bi-weekly timecards, attendance, and PTO.
- Hands-On Clinical Support: Step in to provide direct patient care and back-office clinical assistance as needed to maintain daily workflow efficiency.
- Inventory Control & Procurement: Oversee procurement, auditing, and par levels for exam rooms, DME, PRP kits, and surgery suites, mitigating stockouts and vendor supply delays.
- Surgical Readiness: Ensure preoperative clearances, H&P packets, and required clinical documentations are completed and transmitted promptly.
- Workflow & Inbasket Oversight: Assign daily patient messaging coverage to meet EHR response standards; prioritize urgent authorization workflows with referral coordinators.
- Patient & Payor Relations: Investigate and resolve clinical patient complaints and insurance payor grievances to ensure compliance and quality care.
Required Qualifications
- 3–5+ years of clinical management or supervisory experience in a medical practice setting.
- Proven hands-on experience leading teams clinically and willingness to jump in on patient care when needed.
- Excellent problem-solving skills with a track record of managing dynamic, multi-site staff float schedules.
- Strong communication skills and a confident, assertive demeanor suitable for managing clinical support staff and communicating directly with physicians.
Preferred Qualifications
- Experience managing operations for a multi-site medical group.
Schedule
- Shift: Monday – Friday, 8-hour daily shifts (Full-Time)
Compensation
Benefits
- Weekly Pay, Medical, Dental, Vision, Short Term Disability, and Life Insurance.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
