Job Summary
The Field Specimen Processor & Client Support Specialist plays a critical role in accurately and efficiently collecting, processing, and shipping patient specimens. In addition to field duties, this position provides versatile customer service and administrative support, assisting with patient inquiries, payment collections, portal troubleshooting, and ongoing project needs.
Key Responsibilities
- Specimen Collection & Handling: Patient greeting and verification; collection of urine and oral fluid specimens (including observed collections as required); proper packaging and preparation of samples for laboratory shipment.
- Compliance & Safety: Strict adherence to HIPAA, federal/state regulations, and internal compliance standards regarding patient data and billing. Maintenance of safe work environments, standard sample handling practices, and proper use of PPE.
- Customer & Client Support: Managing incoming/outbound calls, resolving patient and provider inquiries, logging tasks in the CRM, and managing shared team inboxes.
- System & Administrative Assistance: Guiding clients through online portal navigation, gathering missing documentation, processing patient payments, and placing supply orders.
- Inventory Control: Maintaining and tracking specimen collection supplies at assigned sites.
- Other Duties: Executing additional tasks as assigned by management.
Qualifications
- High school diploma or GED equivalent required.
Experience
- 1+ years of customer service or patient-facing experience preferred.
Skills
- Excellent verbal and written communication skills with strong active listening.
- Empathy, a positive attitude, and a strong customer-first approach.
- Solid problem-solving abilities, adaptability, and time-management skills.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
