You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Collections Specialist to serve as the first point of contact for clients while supporting billing and collections efforts. This role combines front desk responsibilities with financial administrative tasks, ensuring a smooth client experience and timely payment resolution.

Key Responsibilities

• Answer and direct incoming phone calls in a professional manner.
• Welcome and assist clients, visitors, and vendors.
• Address general inquiries or route them to the appropriate team.
• Maintain a clean and organized reception area.
• Collect and process client payments (in person and over the phone).
• Accurately record payments and provide receipts.
• Review account balances and assist with payment-related questions.
• Monitor accounts for overdue balances.
• Conduct outbound calls regarding past-due accounts.
• Coordinate payment arrangements and resolve billing issues.
• Maintain detailed records of collection activity.
• Escalate delinquent accounts when appropriate.
• Perform general administrative duties (data entry, filing, scanning).
• Handle incoming and outgoing mail.
• Provide support on additional office projects as needed.

Qualifications

• 2+ years of Medical Admin/Billing experience.
• Strong working knowledge of Microsoft Excel (Pivot tables, formulas, VLOOKUPS).
• Basic understanding of accounts receivable or billing processes.
• Ability to manage and document account activity accurately.
• Proficiency with standard office tools (email, calendars, data entry systems).
• Prior experience in AR, collections, or medical billing is preferred.
• Previous front desk or receptionist experience is preferred.
• Experience working with payer groups or insurance-related accounts is preferred.
• Familiarity with CRM or billing systems is preferred.

Skills

• Technical skills: Proficiency with Microsoft Excel, pivot tables, formulas, and VLOOKUPS.
• Soft skills: Effective communication, teamwork, and organizational skills.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients