You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Call Center Representative responsible for handling incoming calls from patients, scheduling appointments, and ensuring data accuracy in the MEDENT Electronic Medical Record (EMR) system. The role requires excellent communication skills, multitasking ability, and dedication to providing exceptional customer service.
Key Responsibilities
- Take phone calls from patients requesting appointments or other information.
- Accurately check insurances, match the request to a provider, and book appointments.
- Enter data into the MEDENT Electronic Medical Record (EMR) system.
- Interact with providers, Medical Assistant, and Front Desk teams as needed.
- Answer telephone promptly and in a polite and professional manner.
- Reschedule appointments when necessary.
- Work efficiently and multitask.
- Demonstrate good customer service.
- Act as a liaison for the patients and direct calls to other departments as needed.
- Use sound judgment in handling calls and escalate when necessary.
Qualifications
- Ability to cover a rotating shift to 6pm on occasion and be flexible.
Experience
- Prior Call Center Associate experience is a plus, but not required; training will be provided.
- Prior experience with Electronic Medical Records.
- Quick and experienced with computers.
- Good verbal skills.
Skills
- Proficient in using computers and EMR systems.
- Strong verbal communication and customer service skills.
Additional Requirements
- Ability to work Monday through Friday, 8-4 or 9-5.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
