Remote Clinical Support Specialist

About the Role

Are you passionate about improving patients' lives? Join a growing Clinical Care team dedicated to helping patients receive the safest and most effective medication therapies. In this remote position, you'll work alongside pharmacists to support patients, providers, and pharmacies by coordinating care, resolving medication-related issues, and improving health outcomes.

This is a patient-facing, phone-based role in a high-volume call center environment where you'll spend most of your day engaging with patients, providers, and pharmacies. We're looking for someone who is compassionate, organized, self-motivated, and thrives in a metrics-driven environment.

What You'll Do

• Make outbound and inbound calls to patients, providers, and pharmacies.

• Explain medication management and clinical support programs to patients.

• Gather and accurately document patient health and medication information.

• Schedule appointments with clinical pharmacists.

• Follow up with providers, pharmacies, hospitals, and patients to resolve medication-related concerns.

• Escalate clinical questions and medication issues to a pharmacist.

• Document all interactions accurately within the clinical software platform.

• Meet individual and team productivity and quality metrics.

• Participate in team meetings and process improvement initiatives.

• Assist with referrals, authorizations, and patient education as needed.

What We're Looking For

• Strong communication and customer service skills.

• Ability to build rapport with patients over the phone.

• High attention to detail and documentation accuracy.

• Comfortable making 50+ outbound calls per day.

• Self-motivated with excellent organizational skills.

• Comfortable working independently in a remote environment.

• Ability to multitask across multiple computer systems.

• Willingness to receive coaching and feedback.

Preferred Qualifications

• Pharmacy Technician experience.

• Healthcare call center experience.

• Experience in retail pharmacy, health plans, or specialty pharmacy customer service.

• Active Pharmacy Technician license and/or PTCB or ExCPT certification preferred.

• Knowledge of medical terminology and medication names.

• Bilingual in English and Spanish, Mandarin, Cantonese, or Vietnamese is a plus.

Schedule

• Full-time, 40 hours per week.

• Monday through Friday with operating hours between 6:00 AM and 6:00 PM Pacific.

• Up to two rotating Saturdays per month.

• Flexibility to work various shifts is preferred.

Compensation

• $20–22/hour

• Up to $23/hour may be considered for candidates in higher cost-of-living markets.

Remote Requirements

• Private, dedicated workspace.

• Reliable high-speed internet.

• Ability to work independently in a remote setting.

Why You'll Love This Opportunity

• 100% remote position.

• Opportunity to work alongside pharmacists while making a meaningful impact on patient care.

• Collaborative and supportive team environment.

• Growing healthcare technology organization with strong career advancement opportunities.

• Meaningful work that helps improve patient outcomes while reducing healthcare costs.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients