Company Information
Our client is seeking Licensed Health Insurance Agents for a fully remote, 400-hour contract assignment supporting members with health insurance enrollment, benefits, and coverage questions.
IMPORTANT REQUIREMENTS:
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This is a 400-hour contract assignment.
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Applicants must reside in one of the following states: Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Nevada, Pennsylvania, South Carolina, Texas, or Wisconsin.
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Applicants must have an active Health or Health & Life Insurance License.
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Applicants MUST provide their own desktop or laptop computer and reliable high-speed internet. Company equipment is NOT provided for this position. Applicants without their own equipment will not be considered.
Job Summary
The Licensed Health Insurance Agent provides consultative customer support by assisting members with health insurance plan selection, benefits, eligibility, and coverage questions. This is a high-volume, inbound customer service role focused on educating members and helping them make informed decisions regarding their healthcare coverage. This is not a sales position.
Responsibilities / Job Duties
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Assist members via inbound calls and email with health insurance plan selection, benefits, eligibility, and coverage questions.
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Provide consultative guidance to help members understand available insurance options and determine the best plan for their needs.
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Complete occasional outbound calls to assist with applications, required documentation, and follow-up requests.
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Answer questions regarding claims, eligibility, benefits, and plan details.
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Accurately document all customer interactions within internal systems.
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Maintain compliance with all insurance regulations, company policies, and quality standards.
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Collaborate with internal teams to resolve member concerns while delivering exceptional customer service.
Education
Qualifications
Required
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Active Health or Health & Life Insurance License.
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Must reside in Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Nevada, Pennsylvania, South Carolina, Texas, or Wisconsin.
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Excellent verbal and written communication skills.
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Strong customer service and problem-solving abilities.
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Ability to multitask while navigating multiple computer systems.
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High attention to detail and documentation accuracy.
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Ability to work independently in a structured remote environment.
Preferred
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Previous health insurance, healthcare, or call center experience.
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Experience working in a regulated or compliance-driven environment.
Experience
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Previous customer service or call center experience preferred.
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Health insurance or healthcare experience strongly preferred.
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Experience assisting customers with insurance benefits, enrollment, or coverage questions is a plus.
Skills
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Excellent verbal and written communication.
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Active listening and customer service.
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Consultative problem-solving.
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Strong organizational and time management skills.
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Accurate data entry and documentation.
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Microsoft Office and Google Workspace proficiency.
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Ability to learn new technology quickly.
Additional Requirements
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Must reside in one of the approved states: Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Nevada, Pennsylvania, South Carolina, Texas, or Wisconsin.
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Must provide your own desktop or laptop computer. Company equipment is NOT provided.
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Reliable high-speed internet is required.
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Dedicated, quiet workspace suitable for handling confidential member information.
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Ability to work overtime and occasional weekends during peak enrollment periods.
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Ability to meet quality, compliance, and productivity expectations.
Schedule / Shift
Paid Training (4 Weeks)
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Monday-Friday
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8:00 AM-4:30 PM CT
After Training
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Monday-Friday
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8:00 AM-5:00 PM CT
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During peak enrollment (December-January), schedules may extend until 7:00 PM CT.
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Overtime and occasional weekend hours may be required during peak season.
Compensation
Benefits
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Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
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Health Benefits / Dental / Vision (Medix offers six health plans. Eligibility is based on averaging 30 hours per week during the first four weeks of the assignment. Coverage begins no earlier than 60 days into the assignment if eligibility requirements are met.)
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401(k) (Eligible following six consecutive months on assignment and the next available enrollment period.)
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Short-Term Disability Insurance.
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Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
