Revenue Cycle Management (RCM) Supervisor
- Location: Riverside, CA - Hybrid/Remote Telecommuting
- Shift: 8:00 am - 5:00 pm
- Compensation: $75,000 - $80,000 annually, depending on experience
Position Summary
The Revenue Cycle Management (RCM) Supervisor oversees the daily operations of assigned revenue cycle functions, including billing, collections, and accounts receivable (AR) follow-up. This position is responsible for ensuring staff performance, accuracy, and productivity meet established organizational goals.
As a hands-on leader, the Supervisor works directly with AR Specialists, Payment Posters, and other team members to resolve complex issues, monitor KPIs, and maintain strict compliance with payer and regulatory requirements.
Key Responsibilities
- Daily Operations: Supervise daily RCM operations for assigned functional areas such as claims follow-up, payment posting, denials, and patient financial services.
- Performance & Productivity: Monitor team workload and productivity, ensuring high levels of accuracy and timeliness.
- Quality & Coaching: Perform quality audits and provide constructive feedback, targeted training, and performance coaching to staff.
- Process Improvement: Collaborate with the RCM Manager to develop and implement process improvements that optimize reimbursement and reduce denials.
- Escalation Support: Assist with escalated payer issues, claim corrections, and appeals as needed.
- Reporting & Analysis: Generate and analyze reports related to AR aging, denials, and cash flow to identify trends or systemic issues.
- Onboarding: Support new staff onboarding and professional training initiatives.
- Cross-Functional Collaboration: Maintain strong communication and collaboration across billing, front office, and clinical teams.
- Compliance: Ensure strict compliance with HIPAA guidelines, payer rules, and internal organizational policies.
Qualifications
Education & Experience
- Preferred Education: Bachelor's degree in Healthcare Administration, Business, Finance, or a related field (or equivalent professional experience).
- RCM Experience: 3–5 years of progressive experience in medical billing, AR follow-up, or related RCM roles.
- Leadership Experience: 1+ year of supervisory or team lead experience preferred.
- Systems Knowledge: Direct experience with Epic and/or Athena, and clearinghouse platforms is required.
Skills & Abilities
- Industry Knowledge: Strong understanding of medical billing, coding, and payer reimbursement methodologies.
- Analytical Skills: Excellent analytical and problem-solving capabilities.
- Communication: Effective communicator with the ability to motivate and guide a remote team.
- Software Proficiency: Proficient in Microsoft Excel and standard reporting tools.
- Independence: Ability to work independently and manage priorities in a fast-paced, remote environment.
Work Environment
- Setup: Hybrid/remote telecommuting environment with periodic in-person meetings or trainings.
- Hours: May require occasional extended hours during month-end closing cycles or during special project implementations.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
