You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Payment Representative to handle inbound calls from individuals and commercial groups for payment processing of insurance products. The primary goal is to ensure seamless payment processes and offer exceptional customer service without engaging in debt collection.
Key Responsibilities
- Process incoming payments for insurance products.
- Manage call center operations by responding to payment inquiries and recording transactions accurately.
- Assist members by determining payment amounts and deadlines using internal systems.
- Operate multiple computer programs to manage data and process transactions accurately.
- Maintain high service standards while managing a high volume of calls, especially during peak periods.
- Provide consistent phone coverage during operating hours (8:00 AM - 5:00 PM).
- Maintain technical accuracy and quality scores during calls.
Qualifications
- A minimum of a High School Diploma.
- At least 1 year of experience in taking payments in retail, call center, or finance roles.
- Preferred experience in collections.
Experience
- 1 year minimum experience in taking payments in retail or call center roles.
- Previous experience in a call center environment is highly preferred.
Skills
- Strong customer service and communication skills.
- Technical expertise to manage back-to-back calls accurately.
Additional Requirements
- Flexibility with working hours due to enrollment season, and availability for extended hours or weekends if needed.
- Initial training may require in-office presence, with a hybrid schedule thereafter.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
