You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Central Scheduler responsible for managing high-volume scheduling and customer service operations. The role includes handling inbound and outbound calls, processing scheduling requests via SMS and electronic means, and maintaining thorough documentation and insurance verification processes.

Key Responsibilities

• Handle high-volume inbound phone calls from patients, providers, and physician offices.
• Process SMS, electronic scheduling requests, and web-based appointment requests.
• Schedule appointments across all client locations.
• Complete outbound calls as necessary to manage appointments.
• Assist patients with appointment cancellations and rescheduling.
• Communicate appointment preparation requirements and special instructions.
• Complete patient registration and verify demographic and insurance information.
• Transcribe and scan physician orders and referrals into the EMR.
• Perform real-time insurance eligibility verification and maintain patient accounts for medical and financial eligibility.
• Discuss financial responsibilities with patients and assist with financial assistance screening.
• Support departmental revenue cycle initiatives and maintain compliance with standards.

Qualifications

• High School Diploma or equivalent.
• 0-3 years of professional experience in a related field.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Basic computer proficiency.
• Ability to adapt to changing workflows and priorities.

Experience

• Minimum 0-3 years of professional experience.
• Preferred experience in call centers, healthcare scheduling, or patient access.
• Familiarity with EMR (Epic preferred) and understanding of healthcare billing fundamentals.

Skills

• Strong customer service and communication skills.
• Basic computer proficiency.
• Ability to adapt to changing workflows and priorities.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client complies with all state and federal employment laws, providing equal opportunity employment for all qualified candidates. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, or any other protected status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.