Medical Assistant
Position Overview
We are seeking a dedicated and compassionate Medical Office Assistant to perform vital administrative duties in an ambulatory care setting. Working under the supervision of a healthcare provider and/or registered nurse, you will serve as the administrative backbone of our clinic. In this role, you will be the first point of contact for patients—including veterans—ensuring they receive exceptional, empathetic care while maintaining highly efficient daily office operations.
This is a federal contract position subject to the Service Contract Act (SCA). All necessary IT equipment will be provided to the selected candidate.
Key Responsibilities
As a Medical Office Assistant, your daily duties will span patient coordination, office administration, and operational support:
Patient Coordination & Customer Service
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Reception: Welcome and screen incoming visitors and telephone callers. Assess patient needs, provide approved organizational information, and route technical inquiries to appropriate clinical staff.
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Scheduling: Coordinate and schedule patient appointments, including external referrals, pre-admission testing, and follow-ups. Confirm appointments and provide preparatory instructions to patients.
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Patient Registration: Complete preliminary registrations for new patients and update demographic, insurance, and contact information for returning patients.
Administrative & Clerical Support
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Records Management: Establish, organize, and maintain patient charts, administrative files, logs, and clinic records. Retrieve files and perform basic data entry or report generation.
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Correspondence: Draft, type, and distribute general correspondence, memoranda, and letters. Manage, date-stamp, and distribute incoming mail.
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Billing & Documentation Support: Review administrative forms for accuracy, returning incomplete paperwork to medical staff for correction. Address basic patient or staff inquiries regarding bills.
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Inventory & Facility Support: Monitor, inventory, and order office and clinical supplies. Audit department bills to ensure prompt processing.
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Onboarding Support: Help orient new employees and residents to the facility's schedules, procedures, and administrative requirements.
Qualifications & Requirements
Education & Experience
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High School Diploma or GED is required.
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Up to 1 year of technical or specialized training in medical office support, medical terminology, medical billing/insurance, or office administrative procedures is highly preferred.
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Proficiency with basic computer systems and standard office software.
Key Skills & Attributes
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Critical Thinking: Strong problem-solving capabilities with excellent attention to detail.
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Compassion & Teamwork: A genuine desire to serve patients with empathy, respect, and a collaborative spirit alongside clinic staff.
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Organization & Autonomy: Exceptional time-management skills; ability to prioritize tasks and work independently with minimal supervision.
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Communication: Clear, professional verbal and written communication skills.
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Punctuality: Consistent reliability, strict adherence to scheduled hours, and a strong sense of accountability.
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Compliance: Ability to strictly maintain confidentiality and abide by HIPAA regulations as well as federal, state, and local guidelines.
Physical & Mental Demands
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Ability to sit for extended periods, bend, twist, and occasionally lift up to 10 pounds.
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Capacity to handle multiple concurrent tasks in a fast-paced environment while maintaining composure and professionalism.
Work Environment & Logistics
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Employment Type: Full-time, Federal Contract (SCA)
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Equipment: All necessary IT equipment will be issued by the organization.
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Dress Code: Professional clinical/business attire. Acceptable attire includes scrubs, business suits, dress slacks/skirts (below the knee), collared shirts/blouses, and professional closed-toe shoes (conservative walking shoes, flats, or clean sneakers).
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
