Care Coordinator (Healthcare Referral Specialist)
Location: Charlotte, NC (On-site, East Charlotte area)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (No weekends!)
Compensation: $19.00 – $21.00/hour (Based on experience)
Position Type: Contract-to-Hire
About the Company
We are a rapidly growing, innovative healthcare organization dedicated to improving the lives of senior members in our local communities. Operating out of comfortable, neighborhood-based clinics, we focus on providing highly personalized, preventative, and continuous care. We believe that seniors deserve to navigate their healthcare journey with dignity, respect, and a dedicated team advocating for them every step of the way.
Position Summary
As a Care Coordinator, you will act as a vital bridge between our senior patients, our internal clinical staff, and external specialists. Part patient navigator and part administrative powerhouse, your primary focus will be coordinating referrals and managing patient outreach to ensure our members actually get to their critical appointments.
This is a dynamic, fast-paced, and phone-heavy role that requires exceptional organizational skills, high empathy for the elderly, and strong administrative follow-through.
What a Typical Day Looks Like
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Active Patient Outreach (60%): Spend a majority of your day on the phone proactively reaching out to senior members to schedule upcoming or overdue preventative health screenings, coordinate specialist visits (e.g., Cardiology, Oncology), and answer family members' questions.
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External Coordination (40%): Partner with external doctor's offices, specialists, and vendors to send and retrieve medical records, coordinate referral orders, and obtain post-appointment clinical notes.
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Direct Member Connection: Meet briefly with patients face-to-face as they exit the clinic to hand off referral paperwork and explain their next steps.
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Resolve Barriers to Care: Help patients solve real-world issues keeping them from their appointments—such as organizing transportation assistance, scheduling interpreter services, or coordinating prescription programs.
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Maintain Pristine Documentation: Accurately document all referral pipelines, authorizations, and patient touchpoints in our Electronic Medical Record (EMR) system to keep the care team in sync.
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Collaborate on Care Plans: Work hand-in-hand with our internal Nurse Care Managers and Social Workers to monitor ongoing progress on member wellness goals.
What We are Looking For
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Experience: Minimum of 2 years of dedicated experience in healthcare referral management, surgery scheduling, or medical coordination.
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Clinical/Admin Background: Prior experience as an administrative Medical Assistant (MA) or medical receptionist with heavy referral duties is highly preferred.
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Technical Savvy: Proficiency using Electronic Medical Records (EMR) systems (eClinicalWorks/eCW or similar) and Microsoft Office.
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Industry Knowledge: Working knowledge of basic medical terminology, CPT/ICD-10 coding, and general Medicare criteria for medical supplies/equipment.
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The Right Attitude: A genuine passion for supporting the senior population, an exceptionally organized approach to tracking dozens of patient files, and a resilient, patient-first mindset.
Why You'll Love Working Here
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Consistent Schedule: Enjoy a stable, professional Monday-to-Friday daytime schedule with your evenings and weekends completely free.
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Make an Impact: Directly improve the health outcomes and quality of life for seniors in your local community.
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Room to Grow: Join a highly collaborative, expanding organization that actively recognizes dedication and hard work.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
