You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

We are seeking a detail-oriented and proactive Referral Coordinator to facilitate, process, and track patient referrals. Operating within the Electronic Health Record (EHR) system during standard clinical hours, you will serve as the critical link between healthcare providers, insurance networks, community specialists, and patients. Your primary goal is to ensure patients receive seamless, timely access to specialty care while maintaining administrative accuracy and regulatory compliance.

Key Responsibilities

• Process Requests: Monitor and prioritize incoming referral requests within the EHR, managing high-volume workflows from multiple providers.
• Clinical Data Review: Audit referrals for completeness, navigating patient charts to interpret diagnoses, clinical orders, lab results, and CPT/ICD-10 codes.
• Administrative Accuracy: Evaluate referrals against standard insurance guidelines to catch and resolve errors early; collaborate directly with care teams to secure any missing clinical documentation.
• Insurance & Network Navigation: Maintain an in-depth understanding of insurance plans, covered benefits, and in-network community specialists.
• Stakeholder Liaison: Serve as a key point of contact between clinical teams and insurance companies for complex or high-risk patient referrals.
• Patient Advocacy: Coordinate with patients to assist them in scheduling specialty appointments, making outbound phone calls to guide them through the process when necessary.
• Referral Tracking: Utilize internal reporting tools to monitor referral statuses, identify outstanding or delayed referrals, and report critical updates back to clinical teams.
• EHR Documentation: Maintain meticulous, real-time documentation within patient charts to ensure a clear audit trail of the referral lifecycle.
• Inbound Communications: Manage incoming phone inquiries directed to the Referral Department, providing professional and helpful assistance.
• Network Maintenance: Verify the accuracy of external specialist contact directories (names, addresses, phone, and fax numbers) and report discrepancies to leadership.

Qualifications

• Referral experience
• Medical Knowledge: Strong command of medical terminology.
• Communication: Exceptional oral and written communication skills, with the ability to clearly explain medical and behavioral health concepts to community specialists.
• Technical Proficiency: Solid experience navigating web-based portals alongside standard Microsoft Office applications (Word, Excel, and Outlook).
• Collaborative Workstyle: Proven ability to work both independently and collaboratively as a cohesive member of a healthcare team.
• Relationship Management: Ability to build and maintain positive professional relationships with community specialists and insurance providers.
• Quality Focus: Strong attention to detail and organizational skills.
• Diversity & Inclusion: Experience working with underserved and uninsured populations, with the ability to communicate compassionately and sensitively across diverse backgrounds.

Skills

• Medical terminology
• Microsoft Office (Word, Excel, and Outlook)
• EPIC (preferred)

Schedule/Shift

Monday, Wednesday, Friday: 8:00AM - 5:00PM

Tuesday, Thursday: 11:00AM - 8:00PM

Job Type- Contract to Hire

1 hour lunch break

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.