You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Bilingual Patient Advocate to assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI. The role involves directly interviewing patients in various settings, gathering necessary information, and ensuring all applications are submitted and tracked appropriately.

Key Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Use, protect and disclose patients’ protected health information (PHI) in accordance with HIPAA standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.

Qualifications

• High school Diploma or equivalent is required, healthcare-related degree preferred.
• 2–3 years of experience in a customer service preferred.
• Bilingual in Spanish (spoken and written skills) a plus.
• Ability to work independently and be detail-oriented.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.

Skills

• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Excellent problem-solving and investigative skills.

Additional Requirements

• Must possess a smartphone or electronic device capable of downloading applications for security purposes.
• Requires physical and mental demands such as moving around the work area, light lifting, and handling stress.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

• This position requires compliance with state and federal regulations to maintain the integrity and confidentiality of patient information.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.