You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Patient Representative responsible for comprehensive patient account management, financial advising, and maintaining pricing integrity. The ideal candidate will facilitate payment solutions, oversee financial assistance programs, and ensure precise cash distribution. The role also emphasizes collaboration with internal departments and compliance with healthcare regulations.

Key Responsibilities

• Proactive Account Oversight: Monitor and manage patient accounts with outstanding self-pay balances for timely resolution.
• Financial Advising: Clearly explain bills, charges, and payment options to patients.
• Pricing Integrity: Audit billed charges to ensure compliance with pricing agreements.
• Payment Optimization: Facilitate setup of payment plans and collect payments.
• Credit & Refund Resolution: Process patient refunds and cash distribution requests timely.
• Statement Management: Upload patient statements according to policy.
• Meticulous Record-Keeping: Maintain documentation of communications and payments.
• Inquiry Resolution: Resolve patient inquiries on balances and statements effectively.
• Cross-Functional Collaboration: Work closely with various departments to resolve account issues.
• Escalation & Transparency: Communicate billing-related issues to stakeholders clearly.
• Corporate Citizenship: Represent the company professionally and collaborate effectively.
• Regulatory Compliance: Maintain compliance with HIPAA and other regulations.
• Operational Agility: Keep updated on policies and perform additional duties as needed.

Qualifications

• High school diploma or GED.
• Must be willing to be onsite Monday - Friday 8:30 am to 5 pm
• Basic math, bookkeeping, and accounting skills.
• Understanding of HIPAA regulations.

Experience

• 1-3 years of experience in medical billing.

Skills

• Exceptional communication skills, professionalism, and responsiveness.
• Adaptability & Multitasking: Ability to handle multiple priorities in a fast-paced environment.
• Technical Proficiency: Command of computers, specialized software, and modern workplace devices.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans, including Major Medical Plans and a Minimum Essential Coverage Plan).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.