You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Financial Representative who will be essential in managing financial counseling and account resolution, insurance coordination, and administrative reporting within a healthcare setting. This role aims to provide exceptional financial services and support to patients by assessing needs and recommending tailored payment solutions, ensuring insurance coverage is verified, and that financial interactions are meticulously documented within the Electronic Health Record (EHR) and Practice Management systems.

Responsibilities / Job Duties

• Assess individual patient financial needs and recommend tailored payment solutions.
• Establish and manage interest-free payment arrangements in alignment with organizational policy.
• Administer applications for sliding-scale programs, third-party financing, and other financial hardship assistance.
• Verify complex insurance coverage and assist patients in navigating the prior authorization landscape.
• Partner with the billing department to identify and resolve claim discrepancies that impact the patient’s financial responsibility.
• Document all financial interactions with meticulous detail within the Electronic Health Record (EHR) and Practice Management systems.
• Monitor the health of active payment plans and initiate follow-up for delinquent accounts.
• Generate performance reports for leadership regarding patient account activity and resolution rates.

Skills

• Communication: Exceptional interpersonal skills with the ability to handle sensitive financial discussions with dignity and tact.
• Technical Proficiency: Experience navigating enterprise-level EHR and Practice Management software; proficient in Microsoft Office Suite.
• Analytical Skills: Strong problem-solving abilities with a focus on resolving complex billing hurdles.

Additional Requirements

• Bilingualism: Fluency in English and Spanish is highly desirable.
• Payer Expertise: Advanced knowledge of state-specific assistance programs and federal insurance guidelines.

Schedule / Shift

M-F, 8am-5pm in the office. The first 90 days will be fully onsite for training. After 90 days, employees are evaluated for a hybrid schedule. If hybrid is permitted, employees can expect to work in the office 3 days per week, and 2 days per week virtually.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.