Job Description

Responsible for managing the full intake process for outpatient substance use disorder services for youth, adults, and prenatal populations across multiple sites. This role ensures timely admissions, appropriate level-of-care placement, and compliance with county, state, and program requirements. The Intake Specialist supports client engagement, documentation accuracy, billing compliance, and coordination with internal teams and external referral sources.

Responsibilities/ Job Duties:

• Oversee and manage the full intake process for outpatient SUD services across youth, adult, and prenatal programs
• Screen incoming calls, schedule intake appointments, manage waitlists, and follow up on no-shows or missed appointments
• Conduct client and family interviews to determine eligibility and appropriate level of care
• Develop and complete intake documentation, including biopsychosocial assessments, diagnostic summaries, and initial treatment plans
• Ensure all intake packets, forms, and documentation meet federal, state, and county requirements
• Coordinate with referral sources (courts, probation, schools, social services, medical providers, etc.) to obtain required documentation
• Make referral decisions and coordinate transfers when clients do not meet outpatient level of care
• Provide client orientation, program expectations, and treatment process education
• Collaborate with QA and administrative staff to ensure documentation accuracy, compliance, and billing completion
• Enter and maintain accurate client records in required systems (including SAGE)
• Support billing compliance by ensuring all services, notes, and case management activities are properly documented
• Facilitate or support individual sessions, group sessions, case management, and crisis intervention as needed
• Assist with treatment planning, progress notes, discharge summaries, and aftercare planning
• Participate in outreach and recruitment efforts to support new client enrollment goals
• Assist with chart audits, corrections, and compliance reviews as needed
• Support client engagement efforts, including follow-ups and outreach for retention and attendance
• Assist with client transportation when necessary
• Perform additional duties as assigned by program leadership or QA staff

Minimum Education and Experience Qualification Requirements: 

• Registered or certified Substance Use Disorder Counselor (CCAPP, CAADE, or CADTP required or eligible)
• Completion of internship and addiction studies certificate required
• Spanish bilingual required
• Strong understanding of the 12 Core Functions and recovery principles
• Experience in substance use disorder counseling, case management, and group facilitation
• Knowledge of Drug Medi-Cal and ASAM criteria preferred
• Experience with SAGE and electronic health records required or willingness to train

Schedule/ Shift: Day Shift: Monday–Friday | Flexible shifts (8:00 AM–5:00 PM or 10:00 AM–7:00 PM)

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.