You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Service Representative who will be responsible for greeting patients and families, collecting demographic and insurance information, walk-in scheduling, and processing medical records requests. The role focuses on providing efficient services while adhering to privacy regulations.

Key Responsibilities

• Greet patients and ascertain their needs in a professional manner.
• Accurately register patient demographic information.
• Promptly obtain and verify patient insurance.
• Advise patient of financial obligations and collect appropriate amounts.
• Interpret provider orders with correct ICD-10 codes.
• Prepare and process registration documents.
• Record incoming films and CDs.
• Maintain waiting area appearance.
• Promptly answer phone calls as per customer service guidelines.
• Schedule walk-in patients.
• Manage medical record requests messages.
• Create films, disks, and print reports upon request.
• Track and document outside patient films/disks.
• Communicate mammogram results to patients twice daily.
• Liaise with billing for legal requests and send legal records as needed.
• Prepare and mail reports and scan medical record releases.
• Update systems with new scripts and scan prescriptions for appointments.
• Print and mail referring physician reports.
• Scan, email, and mail dexa reports.
• Print and mail mammogram reminders and patient letters.
• Assist with additional duties as assigned.

Qualifications

• High school diploma / GED
• 2+ years of medical front desk experience in an outpatient facility
• Proficiency in medical terminology
• Experience with EMR
• Ability to manage a fast-paced environment handling over 100 patients per day

Schedule/Shift

• Monday - Friday: 9am to 6:30pm
• One Saturday every 5th-6th week: 7am-12pm

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.