You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is a leading health system seeking a Patient Access Representative to manage front desk operations within a busy outpatient clinic. This role is critical for ensuring a seamless patient experience and supporting efficient day-to-day administrative workflows.

Key Responsibilities

• Greet and check in patients in a professional and timely manner, ensuring a welcoming experience.
• Accurately register patients, verify demographics, and update insurance information in the Epic system.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Collect co-pays, balances, and required documentation at the time of service.
• Schedule, reschedule, and confirm patient appointments while optimizing provider schedules.
• Manage patient flow at the front desk and communicate delays or updates effectively.
• Answer incoming calls and respond to patient inquiries regarding appointments, billing, and general information.
• Ensure all documentation is complete and compliant with health system policies and regulatory requirements.
• Collaborate with clinical and administrative teams to support overall clinic operations.

Qualifications

• Prior experience in a front desk, patient access, or medical receptionist role in a healthcare setting.
• Hands-on experience using the Epic EMR system.
• Strong understanding of insurance verification, patient registration, and front-end revenue cycle processes.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently in a high-volume outpatient environment.
• High attention to detail and accuracy.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.