You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Transportation Coordinator to act as a liaison between the transportation department, center staff, and participants. The primary responsibility is to ensure high-quality transportation services by coordinating dispatch, problem-solving real-time issues, and providing excellent customer service.
Responsibilities / Job Duties
- Coordinate with Opening Dispatcher to make route adjustments and resolve driver issues before they begin their routes.
- Facilitate communication between the transportation department, center staff, and participants regarding transportation-related questions or issues.
- Engage with participants, assisting them upon arrival and departure at the Center.
- Manage communication of any changes in transportation services with Dispatch Supervisor, drivers, center staff, and participants.
- Follow up on cancellations or no-shows and communicate relevant information to center staff.
- Review and act on the transportation hub email regarding participant profiles or schedule changes.
- Manage trip adjustments and prepare upcoming schedules, cancel open trips as needed.
- Assist with booking specialist appointments in the transportation software.
- Help schedule routes for the center or all centers for the next business day as needed.
- Maintain a professional and helpful attitude, responsive to all customer groups.
Minimum Education and Experience Qualification Requirements
Education
- High school diploma or equivalent.
Experience
- 1-2 years’ experience in the dispatch/transportation-related industry.
- Experience in a customer service role demonstrating excellent service recovery skills.
Skills
- Experience specifically in transportation dispatch is preferred.
- Call center phone experience is a plus.
Schedule / Shift
Monday-Friday 8am-5pm
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
- The successful applicant will be responsible for ensuring compliance with all applicable policies and procedures.
- Employment is contingent upon the candidate passing all intake screenings and verifications.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
