You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Medical Front Desk Specialist to serve as the front-facing administrative lead for a multi-specialty healthcare clinic. This role is essential in ensuring smooth front office operations by greeting patients, managing the reception area, scheduling appointments, and maintaining a professional, organized, and patient-centered clinic environment. The specialist will also be responsible for ensuring accurate documentation and effective patient flow, providing a high-quality experience for patients, staff, and visitors.
Key Responsibilities
- Welcome and check-in patients for all clinic services, providing exceptional customer service.
- Maintain a clean, organized, and welcoming front office and lobby area.
- Assist patients with necessary documentation and maintain patient confidentiality.
- Schedule and coordinate appointments across multiple specialties and providers.
- Answer and manage multi-line phone systems promptly and professionally.
- Document messages accurately and provide basic information about clinic services.
Qualifications
- 3 years of experience in healthcare administration.
- Strong customer service skills.
- Previous exposure to Mental Health, Substance Abuse, and Integrated care (preferred).
Experience
- 3 years of experience in healthcare administration.
Skills
- Strong customer service skills.
- Ability to manage multi-line phone systems.
Additional Requirements
Availability to work Monday through Friday with varying start and end times:
- Monday: 8:30 AM – 5:00 PM
- Tuesday: 6:30 AM – 3:00 PM
- Wednesday: 9:30 AM – 6:00 PM
- Thursday: 11:30 AM – 8:00 PM
- Friday: 8:30 AM – 5:00 PM
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Medix is an equal opportunity employer and committed to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or status as a protected veteran. Medix will consider qualified applicants with criminal histories in a manner consistent with applicable laws.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
