You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an Eligibility Representative to join their team. This position involves direct interaction with patients to assess financial coverage needs, guide them through eligibility and enrollment processes for financial assistance programs, and support uninsured and underinsured patients with coverage and payment-related resources.

Key Responsibilities

• Meet directly with patients to assess financial coverage needs and identify available assistance programs.
• Guide individuals through eligibility and enrollment processes for government-sponsored and financial assistance programs.
• Support uninsured and underinsured patients with coverage and payment-related resources.
• Partner with internal departments and community organizations to coordinate patient financial support services.
• Educate patients on healthcare coverage options, benefits, and potential out-of-pocket obligations.
• Facilitate payment collection efforts and assist with establishing payment plans when appropriate.
• Conduct patient outreach and follow-up to gather necessary documentation and ensure continuity of services.
• Manage a caseload of accounts, maintaining accurate records and timely follow-up activities.
• Provide financial counseling support across multiple care settings based on operational needs.

Qualifications

• High school diploma, GED, or equivalent experience.
• Strong customer service and interpersonal communication skills.
• Experience working directly with individuals in a healthcare, insurance, or human services environment.
• Ability to build rapport and navigate sensitive conversations with professionalism and empathy.
• Comfortable working in a fast-paced, patient-focused setting.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated reliability, professionalism, and a consistent employment history.
• Experience supporting individuals with insurance, benefits, financial assistance, eligibility, or related programs preferred.
• Familiarity with healthcare revenue cycle, patient access, insurance verification, or financial counseling processes is a plus.

Skills

• Technical skills: Familiarity with electronic health records (EHR) and healthcare information systems.
• Soft skills: Strong customer service, interpersonal communication, and organizational skills.

Schedule/Shift

• Fully onsite - main hospital
• Monday-Friday, 8:30 AM-5:00 PM

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client complies with applicable regulations and laws, ensuring equal employment opportunities and fair treatment practices for all employees and qualified job applicants.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.