You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Call Center Representative to efficiently handle patient interactions, manage appointment bookings, and ensure the smooth operation of daily tasks in a professional medical setting.
Key Responsibilities
- Take phone calls from patients requesting appointments or other information.
- Accurately check insurances, match requests to providers, and book appointments.
- Enter data into the MEDENT Electronic Medical Record (EMR) system.
- Interact with providers and Medical Assistant team as needed.
- Collaborate with the Front Desk team as necessary.
- Answer telephone promptly, maintaining a polite and professional manner.
- Reschedule appointments when necessary.
- Work efficiently and multitask effectively.
- Exhibit excellent customer service skills.
- Act as a liaison for patients.
- Direct calls to other departments as needed.
- Utilize sound judgement when handling calls and escalate when necessary.
Qualifications
- Great work ethic and reliability.
- Ability to cover a rotating shift till 6pm on occasion, and exhibit flexibility.
Experience
- Experience with Electronic Medical Records is a plus.
- Quick and experienced with computers.
- Good verbal communication skills.
Skills
- Proficiency with computer systems.
- Strong verbal communication and interpersonal skills.
Additional Requirements
- Ability to work Monday through Friday, with shifts from 8-4 or 9-5.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
