You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Access Representative to serve as the first point of contact for patients seeking healthcare services. This role requires excellent communication, customer service, and organizational skills to support both call center operations and front desk patient registration. Responsibilities include assisting patients with appointment scheduling, healthcare program information, insurance verification, registration, payment collection, and enrollment in healthcare assistance programs. The position requires cross-training and flexibility to work in either the Call Center or Front Desk environment based on operational needs.

Key Responsibilities

• Answer and process incoming calls promptly, professionally, and confidentially.
• Respond to patient inquiries regarding services, programs, policies, and procedures.
• Collect and accurately enter patient information into electronic medical systems.
• Maintain concise, thorough, and accurate documentation of patient interactions.
• Refer patients to nursing staff for medical advice and triage when appropriate.
• Schedule, reschedule, and confirm appointments using electronic scheduling systems.
• Register patients accurately and efficiently for healthcare services.
• Verify insurance coverage and maintain complete and accurate patient records.
• Collect co-payments and manage cash transactions according to established procedures.
• Support team communication and resolve issues professionally and respectfully.

Qualifications

• Bilingual proficiency required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Proficiency with electronic medical records, scheduling systems, and data entry.
• Ability to work effectively in a fast-paced healthcare environment.

Additional Requirements

• Be willing to work at multiple locations or remotely, as required by business needs.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.