You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Call Center Representative who will be responsible for scheduling appointments in a courteous manner using a PC, confirming appointments, handling cancellations, and providing comprehensive service to resolve any caller request promptly and effectively. This telecommuting position requires maintaining computer skills to utilize applicable software efficiently.

Key Responsibilities

• Schedule, cancel, and reschedule appointments using appropriate software as per established processes and policies.
• Confirm and update patient insurance and demographic information as necessary.
• Interface with clinical providers and nursing staff to fulfill patients' needs.
• Maintain necessary knowledge and skills and participate in ongoing training as required.
• Demonstrate that training can be integrated into daily work performance.
• Meet or exceed required accuracy expectations.

Qualifications

• High school diploma.
• 1 year experience in a high-volume contact center or 1 year of customer service experience.
• Reliable internet is required.
• Critical thinking skills.
• Excellent customer service and telephone etiquette skills.
• Ability to speak, write, and understand the English language.

Experience

• 1 year experience in a high-volume contact center or customer service environment.

Skills

• Proficiency in MS Word and Excel.
• Critical thinking skills and excellent customer service skills.

Additional Requirements

• Professional appearance when on camera for meetings.
• Ability to work 40 hours per week with varying shifts, primarily Monday-Friday from 8 AM to 5 PM.
• Preferred experience with insurance knowledge of HMOs, PPOs, POS, EPOs, and indemnity plans.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.