You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client seeks an energetic, detail-oriented, and patient-focused Medical Practice Representative to join a fast-paced urgent care team. As the primary point of contact for the clinic, you will manage high-volume patient check-ins, insurance verification, scheduling, and phone inquiries while maintaining a calm, empathetic, and professional demeanor.
Key Responsibilities
- Warmly greet patients upon arrival, manage the check-in/check-out queue, and guide patients through digital or paper registration.
- Observe arriving patients in the waiting area for potential medical emergencies and immediately alert nursing/clinical staff when urgent care is needed.
- Clearly explain wait times, clinic processes, and payment policies; address patient inquiries with empathy and professionalism.
- Verify real-time insurance eligibility, benefits, and copays using practice management software.
- Accurately collect copayments, deductibles, self-pay fees, and outstanding balances at check-in.
- Ensure all patient demographic, emergency contact, and insurance records are accurate and up-to-date in the Electronic Health Record (EHR) system.
- Handle high volumes of inbound calls for appointment requests, telemedicine inquiries, service availability, and general questions.
- Maintain constant communication with triage nurses, medical assistants, and providers to optimize patient throughput and reduce wait times.
Qualifications
- Reliable Transportation - this person will help open the office, needs to be reliable.
Experience
- 2 years of Medical Admin experience.
Skills
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
