Job Title: Care Navigator

Position Type: Contract-to-Hire

Compensation: $18.00 – $22.00 / hour (dependent on experience)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Punctuality is crucial as daily meetings begin promptly at 8:00 AM)

Locations: Largo, FL (33764) & St. Petersburg, FL (33710)

(This is a float role covering two neighborhood clinic locations situated about 20 minutes apart. No travel is required during the middle of the workday.)

Job Summary

An innovative, senior-focused healthcare organization is seeking a dynamic and adaptable Care Navigator to join a growing clinical team. This role essentially functions as a medical front desk position within a lean, collaborative neighborhood clinic setting. While the patient volume is highly personalized (averaging around 10 patients per day), you will stay consistently engaged with administrative tasks, provider coordination, and phone management.

As the primary point of contact, you will serve as a guide for members and their families, ensuring every senior patient experiences a welcoming, seamless, and high-quality visit from the moment they walk through the door.

Core Responsibilities

• Member Greeting & Check-In: Welcome senior members warmly upon arrival, helping them feel safe and comfortable while navigating them through the check-in process.

• Patient Navigation: Assist patients with filling out administrative paperwork via electronic kiosks as needed.

• Scheduling & Referrals: Manage appointments and efficiently coordinate medical referrals across a multi-disciplinary clinical care team.

• EMR Management: Utilize, manage, and update member information within the Electronic Medical Records (EMR) system.

• Medical Records Processing: Request incoming medical records and systematically upload external clinical documentation into the EMR platform.

• Communication Management: Oversee the clinic phone lines by answering incoming calls, fielding questions from members and their adult children, taking detailed messages, and routing information to the correct internal staff.

• Patient Support & Education: Deliver baseline patient education and guide members through center workflows.

• Community Engagement: Assist with organizing, setting up, and managing community center events as needed.

Skills & Qualifications

Required Qualifications

• Healthcare Experience: Minimum of 1 year of work experience in a healthcare or clinical setting.

• Geriatric Care Passion: A genuine passion for supporting and interacting with the geriatric/senior population.

• Adaptability: Ability to thrive and remain flexible in a rapidly evolving, lean organizational environment where training and protocols can update on the fly.

• Technical Literacy: Working knowledge of basic medical terminology, health insurance concepts, and digital computer systems (including PC skills and Microsoft Office Suite).

• Teamwork & Accountability: A reliable team-player mentality with excellent communication skills, strong attention to detail, and top-tier punctuality.

Preferred Qualifications

• eClinicalWorks (eCW): Direct, hands-on experience utilizing eClinicalWorks software is highly preferred.

• Education: Associate's degree or equivalent professional clinical experience preferred.

Why You'll Love This Role

• Long-Term Career Growth: This position offers a strong opportunity to transition into a permanent, full-time role as the organization expands.

• Mission-Driven Impact: Spend your days directly improving the lives and health outcomes of local seniors within a compassionate, Medicare Advantage value-based care model.

• Vibrant Team Culture: Work within a supportive, friendly team environment housed in a modern, retail-style neighborhood clinic rather than a cold, corporate medical plaza.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.