Position Overview

We are seeking a highly motivated Patient Services Representative to join a fast-paced specialty healthcare practice. This individual will serve as the first point of contact for patients, providing exceptional customer service while managing patient registration, insurance verification, scheduling, and front-office operations.

This role is ideal for someone who thrives in a high-volume environment, enjoys problem-solving, and takes pride in delivering a positive patient experience.

Key Responsibilities

• Greet and check in patients while maintaining efficient patient flow throughout the day.

• Answer incoming calls and respond to patient inquiries in a professional and timely manner.

• Schedule appointments and manage patient registrations.

• Verify insurance eligibility and benefits, including HMO and PPO plans.

• Collect co-pays, balances, and self-pay payments.

• Maintain accurate patient records and documentation within the EMR system.

• Utilize insurance portals to verify coverage and obtain eligibility information.

• Assist with administrative tasks including voicemail management, medical records, document processing, and email correspondence.

• Serve as a patient advocate by resolving questions and concerns efficiently.

• Support daily front-office operations and collaborate with team members to ensure a seamless patient experience.

Qualifications

Required

• High School Diploma or equivalent.

• Minimum of 1 year of experience in a medical, dental, or healthcare office setting.

• Understanding of insurance terminology, including HMO, PPO, co-pays, and co-insurance.

• Strong customer service, communication, and interpersonal skills.

• Experience working with electronic medical records (EMR) systems or the ability to learn new software quickly.

• Strong attention to detail and organizational skills.

Preferred

• Experience in dental, surgical, physical therapy, or specialty healthcare settings.

• Previous experience with insurance eligibility verification.

• Familiarity with Athena or similar EMR platforms.

• Medical terminology knowledge.

Schedule

• Full-time, Monday–Friday.

• Rotating shifts between early morning and evening hours.

• Saturday rotation (approximately once every six weeks) with schedule flexibility provided.

Ideal Candidate

The ideal candidate is energetic, adaptable, and patient-focused. They enjoy working in a fast-paced environment, can multitask effectively, and have a natural ability to build rapport with patients while maintaining accuracy and efficiency.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.