Job Title: Care Coordinator / Referral Specialist

Company Overview

We are a rapidly growing, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by a team that genuinely cares about them, their families, and their communities.

Job Summary

The Care Coordinator is responsible for supporting our senior members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. In this role, you will serve as a vital guide for members and their families to ensure they meet with the right specialists, inside or outside the clinic, in a timely manner.

This is a highly administrative, phone-based clinical support role. The ideal candidate will have a deep understanding of the healthcare ecosystem, strong attention to detail, a talent for organization, and a passion for providing quality care to seniors.

Compensation, Location, and Shift

• Pay Rate: $19.00 - $21.00 per hour (dependent on experience)

• Location: On-site clinic in Midfield, AL 35228

• Hours: Monday through Friday, 8:00 AM – 5:00 PM (40 hours per week)

• Job Type: Contract-to-Hire

Duties & Responsibilities

• Coordinate Referrals: Manage heavy outbound and inbound referral workflows, assisting senior patients in setting appointments with external specialists (e.g., cardiology, oncology). Coordinate with external providers, vendors, and services to ensure comprehensive care needs are met.

• Patient Outreach: Conduct proactive phone reach-outs to members regarding upcoming or past-due preventive screenings established by the on-staff Nurse Care Managers and Social Workers.

• Collaborate with an Interdisciplinary Team: Partner with our multi-disciplinary clinic care team to identify gaps and barriers to treatment. Help manage internal workflows by occasionally sitting in for Care Navigators when needed.

• Serve as a Patient & Family Liaison: Act as the primary system navigator and point of contact for family members and patients regarding upcoming appointments, care plans, or post-appointment feedback. Provide direct, in-person patient support as they exit the clinic.

• Maintain Accurate Documentation: Track and complete proper documentation for member referrals, and retrieve post-appointment notes from external doctor's offices to ensure Electronic Medical Records (EMR) are accurate and compliant.

• Resolve Barriers to Care: Assist members in problem-solving issues related to the healthcare system, financial constraints, or social barriers (e.g., coordinating interpreter services, transportation assistance, or prescription programs).

• Maintain Compliance: Strictly adhere to HIPAA standards and confidentiality guidelines regarding protected health information (PHI).

Required Skills & Abilities

• Phone Stamina & Customer Service: Exceptional communication and rapport-building skills, with comfort spending roughly 60% of the day speaking with members and 40% coordinating with external provider offices.

• Healthcare Knowledge: Deep understanding of the healthcare ecosystem, including basic medical terminology, CPT, and ICD-10 codes. Solid understanding of Medicare criteria for medical equipment and supplies is highly preferred.

• Organization & Multi-Tasking: Strong tracking and organizational skills to manage a high volume of patients, follow up on missing appointment notes, and manage competing priorities.

• Seniors Care Focus: A genuine passion for helping senior members successfully carry out their care plans and overcome scheduling challenges.

• Computer Proficiency: Strong computer skills, including Microsoft Office suite, and the ability to learn data entry systems quickly.

Education & Experience Requirements

• Education: High School Diploma or equivalent required. College-level coursework or a degree in healthcare is preferred.

• Experience: Minimum of 2 years of experience in healthcare coordination, medical referral management, surgery scheduling, or administrative clinic workflows.

• Background: Medical Assistant (MA) or medical administrative front/back-office experience is highly helpful, provided you are seeking a 100% administrative, phone-based role.

• Systems: Hands-on experience utilizing Electronic Medical Records (EMR) systems (such as eClinicalWorks or similar platforms).

• Languages: Fluency in Spanish or other languages spoken by the local community is highly desirable.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.