Position Summary

The Human Resources (HR) Generalist is responsible for supporting the HR Director and Chief People Officer in the day-to-day tactical execution of human resources duties for the organization. Operating within a healthcare clinic setting, the HR Generalist develops strong relationships across the agency to deliver value-added services to managers and employees, advising them on various HR policies, employment laws, and operational compliance.

The ideal candidate possesses a strong baseline knowledge of HR regulations, excels at managing conflicting deadlines, and maintains a calm, professional demeanor while handling highly confidential information.

Core Competencies

Core Competencies are foundational commitments and skills expected of all staff. They define common measures for performance applied to every role across our organization:

• Commitment to Indigenous and Organizational Values: Everything we do is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.

• Accountability: We take ownership of our actions and decisions, effectively managing our own work to deliver the highest quality care while respecting our teammates and relatives.

• Collaboration: We are a team-oriented organization. We collaborate across departments to deliver results in alignment with our mission, vision, values, and Theory of Change.

• Communication: We practice effective, clear, and empathetic communication with staff, relatives, teams, and the community, maintaining transparency in our decision-making.

• Customer Service Orientation (Our Relatives First): We refer to our customers as Relatives. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care.

Duties and Responsibilities

Recruitment & Onboarding

• Supports organizational recruitment efforts by posting job openings across multiple platforms (UKG Ready, Indeed, Indian Health Service, etc.).

• Administers new hire processes, including preparing and sending offer letters, completing onboarding documentation, and ensuring compliance with organizational policies.

• Coordinates onboarding for all full-time and temporary employees to ensure a smooth, welcoming, and compliant employee experience.

• Maintains and updates onboarding checklists, orientation materials, and new hire documentation.

Employee Relations

• Partners with the HR Program Director and Chief People Officer to support and implement HR program initiatives across the agency.

• Provides day-to-day guidance and support to supervisors and managers on performance management (PIPs, disciplinary warnings), conflict resolution, and policy interpretation.

• Addresses employee relations issues in a timely and professional manner, escalating complex or high-risk situations as appropriate.

• Assists in workplace investigations, including gathering information, interviewing relevant parties, documenting findings, and supporting recommended corrective actions.

Leaves & Accommodations

• Administers all leaves of absence in accordance with FMLA, ADA/ADAAA, USERRA, Washington Paid Family & Medical Leave (PFML), and organizational policy.

• Manages the end-to-end leave process, including notices, certifications, leave tracking, payroll coordination, and return-to-work documentation.

• Facilitates the interactive process for reasonable accommodation requests, collaborating with employees, supervisors, and the HR Director.

• Maintains accurate, confidential leave and accommodation records in compliance with HIPAA and applicable recordkeeping requirements.

HRIS & Records Management

• Processes all employee data and personnel changes in UKG Ready, ensuring accuracy, completeness, and timeliness.

• Maintains personnel files per records retention policy, ensuring proper separation of medical, I-9, and personnel records.

• Conducts regular audits to identify and correct data discrepancies across HR systems, coordinating with Payroll to ensure accurate processing.

• Generates standard and custom reports to support HR analytics, compliance reporting, and leadership requests (e.g., EEO-1, OSHA 300 Log).

Benefits Administration

• Supports the annual open enrollment process, including communications, informational sessions, and employee elections.

• Serves as the first point of contact for employee benefits inquiries and processes qualifying life event changes.

• Coordinates with benefit carriers and the HR Director on plan administration and vendor reconciliation.

Credentialing & Privileging

• Administers the provider privileging and credentialing process, maintaining accurate and compliant records in collaboration with the HR Director.

• Collects and verifies required documentation, including healthcare licenses, certifications, and background checks.

• Tracks renewal dates and proactively initiates re-credentialing to prevent lapses, coordinating directly with the Credentialing Committee and clinical leadership.

Position Requirements

Experience & Qualifications

• Experience: 2–3 years of progressive Human Resources experience, preferably in a generalist capacity.

• Industry Context: Previous experience working within a healthcare, tribal, or federally regulated environment is strongly preferred.

• System Knowledge: Experience working with HRIS systems, preferably UKG Ready; proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Compliance: Working knowledge of federal, state, and local employment laws and regulations (FMLA, ADA, FLSA, EEO, HIPAA, OSHA, Washington PFML).

Skills & Competencies

• Demonstrated ability to handle sensitive and confidential information with integrity, professionalism, and discretion.

• Highly organized with strong attention to detail and excellent recordkeeping skills.

• Solid analytical, problem-solving, and critical-thinking skills.

• Effective time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Education and Experience

• Experience working in a Healthcare HR department.

• Previous experience with Credentialing, UKG, and SharePoint.

• Experience working with the unique social issues facing American Indians/Alaska Natives (AI/AN) and a desire to promote the delivery of appropriate health services to this population.

Work Environment

• Schedule: Office hours are 8:00 AM to 5:00 PM, Monday through Friday, with occasional extra hours for events.

• Location: On-site clinical/administrative environment in Seattle.

• Structure: Reports to the Human Resources Director as part of the People Operations team. This position has no direct reports.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients