You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Bilingual Call Center Representative who will be responsible for providing exceptional customer service to patients over the phone. The primary goal is to ensure patient satisfaction by addressing inquiries in both English and Spanish, efficiently scheduling appointments, and maintaining confidentiality of patient records.
Key Responsibilities
- Provide exceptional customer service by answering patient inquiries via phone in both English and Spanish.
- Utilize computer skills for accurate appointment scheduling.
- Demonstrate effective phone etiquette and communication skills to ensure a positive patient experience.
- Assist with medical terminology as needed and maintain confidentiality of patient records.
- Collaborate with team members to enhance service delivery and address patient needs efficiently.
Qualifications
- Strong communication skills in English and Spanish (Bilingual).
- Proficient in computer skills.
- Excellent phone etiquette and customer service abilities.
- Familiarity with medical terminology.
- Experience in appointment scheduling and medical office settings.
- Ability to analyze information and assist patients effectively.
- Preferred: Understanding of insurance and patient flow.
Skills
- Technical skills: Proficiency in computer skills.
- Soft skills: Strong communication, excellent phone etiquette, and customer service abilities.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indefinity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
